Privacy policy

Privacy Policy

Last updated: June 2025

At ilussa ("we," "us," or "our"), we take your privacy seriously. This policy explains what personal information we collect, how we use it, and your rights regarding that information. By using ilussa.com, you agree to the practices described in this policy.

1. Information We Collect

Information you provide:

  • Name, email address, shipping and billing address
  • Phone number (if provided)
  • Payment information (processed securely — we do not store full card details)
  • Account login credentials
  • Communications with our support team

Information collected automatically:

  • IP address and browser type
  • Pages visited, time spent, and referring URLs
  • Device type and operating system
  • Cookie and tracking data

2. How We Use Your Information

  • To process and fulfill your orders
  • To send order confirmations, shipping updates, and receipts
  • To respond to customer service inquiries
  • To send marketing communications (only with your consent)
  • To improve our website, products, and services
  • To detect and prevent fraud
  • To comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your data with trusted third parties solely to operate our business: fulfillment partners, payment processors, shipping carriers, marketing platforms, analytics providers, and legal authorities when required by law. All partners are contractually obligated to protect your data.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes in this policy, or as required by law. Order data is retained for a minimum of 5 years for accounting and legal compliance. You may request deletion of your data at any time.

5. Cookies & Tracking

We use essential cookies (required for cart/checkout), analytics cookies (site usage), and marketing cookies (Google, Meta ads). You can manage cookie preferences through your browser settings.

6. Your Rights — California Residents (CCPA)

You have the right to know what data we collect, delete your data, opt out of data sharing for advertising, and be free from discrimination for exercising these rights. To submit a request, email contact@ilussa.com with the subject line "CCPA Request." We will respond within 45 days.

7. Your Rights — European & UK Residents (GDPR / UK GDPR)

You have the right of access, rectification, erasure, restriction, data portability, to object to processing, and to withdraw consent at any time. To submit a request, email contact@ilussa.com with the subject line "GDPR Request." We will respond within 30 days. You may also lodge a complaint with your local data protection authority.

8. International Data Transfers

ilussa is operated from the United States. If you access our site from outside the U.S., your data may be transferred to and processed in the United States. We implement appropriate safeguards to protect your data in accordance with applicable law.

9. Children's Privacy

Our site is not directed to children under 13. We do not knowingly collect personal information from children. Contact us immediately at contact@ilussa.com if you believe we have.

10. Security

We use SSL encryption, secure payment processing, and access controls to protect your data. No method of internet transmission is 100% secure.

11. Changes to This Policy

We may update this policy periodically. Changes will be posted with an updated date. Continued use of our site after changes constitutes acceptance.

12. Contact

contact@ilussa.com | ilussa.com