Shipping Policy
Shipping Policy
At ilussa, we're committed to getting your order to you as quickly and reliably as possible — wherever you are in the world.
Free Shipping
Enjoy free standard shipping on all U.S. orders over $100. Orders under $100 are subject to a shipping fee calculated at checkout based on order weight and destination.
Processing Time
All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays are processed the next business day.
United States — Estimated Delivery
| Shipping Method | Fashion & Apparel | Moissanite Jewelry |
|---|---|---|
| Standard Shipping | 2–5 business days | 5–10 business days |
| Expedited Shipping | 1–3 business days | 3–5 business days |
Jewelry tracking numbers become available on days 4–5 once your shipment arrives at our U.S. fulfillment facility for final delivery.
International — Estimated Delivery
| Shipping Method | Fashion & Apparel | Moissanite Jewelry |
|---|---|---|
| Standard Shipping | 7–14 business days | 10–18 business days |
| Expedited Shipping | 3–7 business days | 5–10 business days |
International shipping rates are calculated at checkout based on destination country, order weight, and selected shipping method.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or fees levied by the destination country. These charges are the responsibility of the customer and are not included in the order total or shipping fee at checkout. We recommend checking with your local customs authority for estimated charges before placing your order.
Tracking Your Order
Once your order ships, you'll receive a confirmation email with your tracking number. Track your package anytime via our Track Your Order page.
Split Shipments
If your order contains multiple items, they may arrive in separate packages on different dates. You will receive individual tracking numbers for each shipment.
Delays
While we do our best to meet estimated delivery windows, occasional delays may occur due to carrier volume, customs processing, or weather. If your order hasn't arrived within the expected timeframe, contact us at contact@ilussa.com.