Return & Refund Policy

Return & Refund Policy

Last updated: June 2025

We want you to love your ilussa order. If something isn't right, we'll make it right.

30-Day Returns

We accept returns on all eligible items within 30 days of the delivery date. Items must be unused, unworn, and in their original condition with tags and packaging intact.

How to Start a Return

Email us at contact@ilussa.com with your order number and the item(s) you'd like to return. We'll respond within 1–2 business days with return instructions and a prepaid return label.

Refunds

  • Once we receive and inspect your return, please allow 5–7 business days for your refund to be processed.
  • Refunds are issued to your original payment method.
  • A confirmation email will be sent once your refund is complete.
  • Original shipping fees are non-refundable.

Exchanges

We offer free exchanges within 30 days. Once your return is received and processed, a refund will be issued to your original payment method and you are welcome to place a new order for the item you'd like instead.

Damaged or Defective Items

If your item arrives damaged or defective, contact us at contact@ilussa.com within 7 days of delivery with photo or video proof. We will arrange a free return and send a replacement or issue a full refund at no cost to you.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Bodysuits and intimates/lingerie
  • Swimwear
  • Items marked final sale at time of purchase
  • Wholesale orders

International Returns

We accept returns from international customers within 30 days of delivery. Email us at contact@ilussa.com with your order number and reason for return. We will provide a return label through our international returns service. Please allow 7–10 business days for your return to arrive back to us, plus 5–7 business days for processing once received. Refunds are issued to your original payment method. Original shipping fees and any customs duties are non-refundable.

Split Shipments

For orders arriving in multiple packages, the 30-day return window begins on the date the final package is delivered.