Privacy Policy

Privacy Policy

Last updated: June 2025

At ilussa (“we,” “us,” or “our”), we take your privacy seriously. This policy explains what personal information we collect, how we use it, and your rights regarding that information. By using ilussa.com, you agree to the practices described in this policy.

1. Information We Collect

We collect information you provide directly, information collected automatically, and information from third parties.

Information you provide:

  • Name, email address, shipping and billing address
  • Phone number (if provided)
  • Payment information (processed securely — we do not store full card details)
  • Account login credentials
  • Communications with our support team

Information collected automatically:

  • IP address and browser type
  • Pages visited, time spent, and referring URLs
  • Device type and operating system
  • Cookie and tracking data (see Section 5)

2. How We Use Your Information

  • To process and fulfill your orders
  • To send order confirmations, shipping updates, and receipts
  • To respond to customer service inquiries
  • To send marketing communications (only with your consent)
  • To improve our website, products, and services
  • To detect and prevent fraud
  • To comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your data with trusted third parties solely to operate our business:

  • Fulfillment partners — to process and ship your orders
  • Payment processors — to securely handle transactions (e.g. Shopify Payments, Stripe)
  • Shipping carriers — to deliver your order
  • Marketing platforms — to send email communications (e.g. Klaviyo, Mailchimp)
  • Analytics providers — to understand site usage (e.g. Google Analytics)
  • Legal authorities — when required by law or to protect our rights

All third-party partners are contractually obligated to protect your data and use it only for the purposes we specify.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Order data is retained for a minimum of 5 years for accounting and legal compliance purposes. You may request deletion of your account and associated data at any time (see Section 7).

5. Cookies & Tracking

We use cookies and similar tracking technologies to enhance your experience on our site. These include:

  • Essential cookies — required for the site to function (cart, checkout, login)
  • Analytics cookies — help us understand how visitors use our site
  • Marketing cookies — used to deliver relevant ads (Google, Meta)

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect site functionality.

6. Your Rights — California Residents (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

  • Right to know — what personal information we collect and how it is used
  • Right to delete — request deletion of your personal information
  • Right to opt out — we do not sell personal information, but you may opt out of sharing for advertising purposes
  • Right to non-discrimination — we will not discriminate against you for exercising your rights

To exercise your CCPA rights, email contact@ilussa.com with the subject line “CCPA Request.” We will respond within 45 days.

7. Your Rights — European & UK Residents (GDPR / UK GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, you have the following rights under the General Data Protection Regulation (GDPR):

  • Right of access — request a copy of the personal data we hold about you
  • Right to rectification — request correction of inaccurate data
  • Right to erasure — request deletion of your data (“right to be forgotten”)
  • Right to restriction — request that we limit how we process your data
  • Right to data portability — receive your data in a structured, machine-readable format
  • Right to object — object to processing based on legitimate interests or for direct marketing
  • Right to withdraw consent — withdraw consent at any time where processing is based on consent

Our legal bases for processing your data include: performance of a contract (fulfilling your order), legitimate interests (fraud prevention, site improvement), compliance with legal obligations, and consent (marketing communications).

To exercise your GDPR rights, email contact@ilussa.com with the subject line “GDPR Request.” We will respond within 30 days. You also have the right to lodge a complaint with your local data protection authority.

8. International Data Transfers

ilussa is operated from the United States. If you are accessing our site from outside the U.S., your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country. By using our site, you consent to this transfer. We implement appropriate safeguards to protect your data in accordance with applicable law.

9. Children’s Privacy

Our site is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately at contact@ilussa.com.

10. Security

We use industry-standard security measures including SSL encryption, secure payment processing, and access controls to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically. Continued use of our site after changes constitutes acceptance of the updated policy.

12. Contact Us

For any privacy-related questions, requests, or concerns, please contact us at:
contact@ilussa.com
ilussa.com